Reference

How we protect your information at goceng qq

Your account, payment details and personal data are kept secure on our platform.

Account verificationPayment & withdrawal securityData retention & your rights
goceng qq How we protect your information at goceng qq
REACH OUR TEAM

Contact us about your privacy

You have the right to ask what data we hold on you, request corrections or deletions, and get a copy of your information.

Live chat Available 24 hours in English. Ask about your data, request account information, or report…
Email support Send privacy requests to our dedicated inbox.
Account settings View and update your registered email, phone and personal details anytime in your account…
HOW WE KEEP YOU SAFE

Data handling, cookies and account security

We encrypt your login password and payment details using industry-standard protocols so even our staff cannot see them.

Encryption

Passwords and payment data are encrypted before storage. Our servers use SSL certificates to protect all data in transit. Encryption keys are rotated quarterly and audited by our security team.

Cookies & tracking

Session cookies track your gameplay and login state. Analytics cookies show us which games are slower on your device so we can fix them. You can disable non-essential cookies in your browser settings without losing account access.

Withdrawal verification

When you request a payout, we verify your phone number matches your account. Large withdrawals above Rp 5 juta require you to confirm via email. This prevents unauthorized cash-outs even if someone guesses your password.

Data retention

Active account data stays on file for your protection and our compliance. After you close your account, we delete personal information within 90 days unless taxes or disputes require us to retain records longer by law.

Device permissions

Our app asks for camera access only to verify identity when you deposit. Location permissions let us flag logins from unusual cities and protect your account. Microphone and contacts are never requested.

Policy updates

We update this policy once a year or when regulations change. You'll see a notification in your account when changes happen. If you disagree with new terms, you can request account closure without penalty.

Privacy policy questions answered

Players in Makassar and across Indonesia often ask how we use their data and whether their deposits are safe. Below are answers to the questions we hear most.

We ask for your full name, email address, phone number, date of birth and preferred currency. During deposit, you provide your payment method—DANA, OVO, GoPay or QRIS account details. Your IP address and device type are recorded automatically. We use this to confirm you are the account holder and where local law permits.

We delete most personal information within 90 days of account closure. However, transaction records and identity verification documents are kept for seven years to comply with Indonesian tax law and fraud prevention rules. You cannot access these after closure, but we retain them only for legal compliance.

Yes. Contact our privacy team via live chat or email and ask for a data export. Include your username and registered email. We'll send you a file with your account details, deposit history, withdrawal records and game activity within five business days at no charge.

We share payment data only with DANA, OVO, GoPay and QRIS processors to process your deposits. We work with a fraud-detection company to flag suspicious activity and protect your account. We never sell your name, email or phone number to marketers or advertisers.

We encrypt your password and store it in a one-way hash so even our team cannot see it. When you log in from a new city or device, we send a confirmation code to your registered phone. Large withdrawals require you to verify your phone number again before funds leave your account.

Cookies are small files stored on your device that remember your login and game settings. We use them to load your account faster and detect if someone else tries to log in as you from a strange location. You can turn off non-essential cookies in your browser without losing account access or deposit ability.

Your data is stored on servers in Singapore with automated backups. All servers are behind firewalls and only authorized staff can access them through encrypted connections. We conduct security audits every quarter and fix any vulnerabilities our team or external researchers report.